Shipping & Delivery

Wholesale Beauty Supplies for Licensed Professionals Only

Wholesale Beauty Supplies for Licensed Pros Only

800.333.9499
Shipping & Delivery
FREE Shipping on Orders Over $99  

Shipping & Delivery

Shipping Costs & Delivery Schedule
For deliveries within the Continental U.S.:

- $9.99 shipping on orders under $99
- Free shipping on orders over $99

To better protect high-value deliveries, orders over $99 will incur a $2.50 insurance fee added to the order total.

If you are placing an order to be delivered to Alaska or Hawaii, please see below for more information on shipping costs and procedures.


Alaska, Hawaii, P.O .Boxes, APO/FPO & International Deliveries

Alaska & Hawaii
Orders shipped to Alaska/Hawaii will incur shipping costs based on the weight of the order and method of shipping. Certain items cannot be shipped due to chemical content or manufacturer restrictions. If you are placing an order to Alaska or Hawaii, please contact our Professional Customer Care team so we can review your order and provide accurate shipping costs. Call us at 800.333.9499 or email your cart to [email protected] by clicking here.

Once we have provided additional shipping charges to you, you must approve them within 5 business days for your order to be processed and shipped.

P.O. Boxes or APO/FPO 
At this time we are unable to ship to P.O. Boxes or APO/FPO addresses.

International Deliveries
We are unable to ship to most international addresses. If you are outside of the United States and are interested in ordering from Marlo Beauty Supply, please contact us at [email protected] to determine whether we can process your order.

Change of Address
Address changes must be made prior to your order shipping. If you have shipped to the wrong address by mistake, please contact us ASAP at 800.333.9499. We have a short window to revise order information after an order has been placed, so don’t wait!

In some cases, you can adjust shipping information directly with UPS after an order has left our warehouse. You will be responsible for all costs associated with UPS after your order has left our facilities.

To change an existing address, add a new address, and manage multiple addresses:
   - Make sure that you are logged in on marlobeauty.com.
   - Navigate to My Account > Manage My Addresses. Here you will be able to change your billing or shipping address, designate a default address, and add or delete addresses.

You can also make changes to your billing and shipping address while placing an order on the shipping screen. Just click "change" next to your billing or shipping address to add a new address to your profile or designate a default address.

Order Delays
While we work hard to fulfill orders as soon as possible, deliveries occasionally take longer than expected due to UPS delays, holidays, or (rarely) high order volume.

If you have received a shipping confirmation email, your order is on its way! If you haven’t received a shipping confirmation email within 48 hours of placing your order, please contact us at 800.333.9499 and we will identify the cause of the delay and estimate your delivery date

There are a few reasons your order may be experiencing a delay:

1. If you are a new customer, you might experience a minor delay on your first order as we verify your professional license. This verification process will not exceed 24 hours.
2. If you are using the check-by-phone method of payment for the first time, your order will be put on hold for four business days while we verify your banking information.
    Subsequent check-by-phone orders will not be delayed.
3. If you have received an "attempted delivery" notification, you can expect UPS to attempt to deliver your order on the following business day.

Track My Order
To track your order, simply click on the tracking number in your shipping confirmation email. Your tracking information can also be found in your Order History. If you have difficulty locating your tracking number, please give us a call at 800.333.9499.

How to Add Specific Delivery Instructions
When placing your order online or over the phone, you may include basic delivery notes (e.g. “Closed on Mondays”, “leave package behind the front gate”, etc.) and we will include them as a part of your order.

To further control the delivery of your order, including advanced delivery instructions or address changes after shipping, please use the UPS tools below. Customers are responsible for any fees incurred when using this method.

UPS My Choice® for business! Click here ​
UPS My Choice® for home! Click here

Shipping Times

Monday - Friday

Please allow 1-2 business days for order processing.  Once orders are processed, they will be shipped from the Marlo Distribution Center. Orders will receive an email confirmation when shipped.

Weekends and Holidays:

Please allow 1-2 business days for order processing. Delivery times may be slightly delayed based on holiday schedules.Monday - Friday:


 




First Time Orders
After placing your first order, our Professional Customer Care team must verify your cosmetology license, salon/beauty business license or sales tax ID, beauty school enrollment, or apprenticeship status.

In some cases, other business licenses or sales tax IDs may qualify you to purchase from us. While we do not guarantee eligibility in all cases where other business licenses or a sales tax ID is submitted, our Professional Customer Care team is happy to assist with any questions regarding eligibility. If you are unsure whether or not you can purchase from us, please contact us at 800.333.9499.

The verification process may delay your order. Need help looking up your license number? Click here for cosmetology license lookup, or use this link for business license lookup. Optionally, you can speed up the verification process by uploading a photo of your license during online checkout, or by emailing a photo of your license to [email protected].

Orders will not be processed until the verification process is complete. We reserve the right to terminate any transactions if inaccurate information is provided.

Please note that if your first order is a) shipping to a residential address and b) totals over $200, we will require a signature upon delivery. Once your package ships and is scanned by UPS, you will receive an email with tracking and delivery information. Please make sure that you or a trusted person is available to sign for the package.

Residential Addresses
Please note that if your first order is a) shipping to a residential address and b) totals over $200, we will require a signature upon delivery. Once your package ships and is scanned by UPS, you will receive an email with tracking and delivery information. Please make sure that you or a trusted person is available to sign for the package.

Managing Multiple Shipping & Billing Addresses 
Your account can contain multiple shipping and billing addresses, and you can choose your preferred addresses for each order.

To change an existing address, add a new address, and manage multiple addresses:

1.  Make sure that you are logged in on marlobeauty.com.
2.  Navigate to My Account > Manage My Addresses.

Here you will be able to change your billing or shipping address, designate a default address, and add or delete addresses. You can also make changes to your billing and shipping address while placing an order on the shipping screen. Just click "change" next to your billing or shipping address to add a new address to your profile or designate a default address.

Refused/Undelivered Orders
If you need to refuse your order for any reason, please contact us at 800.333.9499 so that we can work with you to resolve the situation. After a second refusal without communicating with Marlo Beauty Supply, you may incur a $25 penalty in addition to any incurred UPS fees.   

If your order is undeliverable because of an incorrect address, we will reach out to you to set up an alternate address. If your package is undeliverable because of an incorrect address more than once, you may incur a $25 penalty in addition to any incurred UPS fees.

"No-Hassle" Returns
Returns/Exchanges
Returns/Exchanges of unwanted merchandise require a Return Authorization, within 30 days of purchase. We offer return shipping at no cost and will send a free Return Label to you. Please allow 48 business hours for Return Labels to be issued. Return Authorizations expire in 30 days after a label is issued.

All merchandise must be returned in saleable condition in the original manufacturer’s packaging. Associated promotional/free items must be included. Refunds will be issued using the original method of payment. Upon receipt of returned merchandise, refunds will be issued within (5) five business days.

*Shipping, insurance, additional fees and promotional coupons are not included in the refund amount. Special orders cannot be returned. Salon equipment/furniture is subject to a 20% re-stocking fee and the customer is responsible for the return shipping charges. Final sale items cannot be returned, exchanged or refunded.

Damaged, Defective, Mis-Shipped
Marlo Beauty Supply will replace/refund any item(s) that are damaged in transit, defective upon receipt or mis-shipped. Carefully examine your order and report any issues within (7) seven days of receipt. Please report freight damage within 48 hours.

Returns After 30 days
Items returned after 30 days are subject to a 15% re-stocking fee. The customer is responsible for the return shipping charges. For defective merchandise, a Manufacturer’s Warranty may apply. Unauthorized returns will not be accepted, a refund will not be issued and the merchandise will not be returned.

Marlo Beauty Supply has one of the best return policies in the industry, our 30-day No Risk Guarantee. Whatever the reason, we will accommodate your needs. We can quickly return, exchange or refund your item(s)*

To authorize a return, call 800.333.9499, email [email protected], or Click Here.

*Sales Tax
Items shipped to the State of Michigan are subject to a six percent (6%) sales tax. Please consult with your tax adviser for your state with respect to any other taxes that may be applicable with your purchase.

Only Michigan customers are charged sales tax. If you would like to claim Michigan Sales Tax Exemption, we need to have a Michigan Tax Exempt Certificate on file for you. Please call 800-333-9499 to receive a certificate or download the form here. Complete all FOUR sections and fax to 248.546.0053 or email [email protected]