800-333-9499Live Support
My Shopping Cart
Your shopping cart is empty

Wholesale Beauty Supplies
Sold To Licensed Professionals Only -
We Do Not Sell To Your Clients.

Find your Pro-Only Products Fast!

Free Shipping on orders over $99.99 - Same day shipping on orders in by 4pm EST!

Evaluation For Customer Service

Email This Page Print This Page Make PDF

Evaluation For Customer Service

Customer Service Evaluation Checklist
Rating Codes:
1= Outstanding Achievement
2=Satisfactory Performance
3=Unsatisfactory Performance
Customer Service Rating: ______________________

____ Adheres to Salon Dress code
____ Thinks Positive
____ Creates a great customer service atmosphere
____ Pre-plans the day by studying the beginning schedule and creating an end
____ Performs total consultation with client
____ Makes sure pre-booking occurs
____ Follows up Retail sales
____ Hands out business cards to every client and asks for referrals

Team Playing Rating: __________
____ Involved in Team activities, like coaching, helping other members
____ Maintains a good communication with Management / Co-workers
____ Helps to create a good image of Salon to clients
____ Accepts constructive criticism
____ Doesn’t make or receive excessive personal calls
Reliability Rating: _____________
____ Arrives to work at least 10 minutes ahead of scheduled time
____ Does not try to create a different work schedule everyday
____ Keeps absenteeism to a minimum
____ Attends all Staff Meetings
Advancement Rating: _____________
____ Takes initiative to improve own business
____ Attends Salon Workshops or Outside Professional Education
____ Willing to conquer challenges
Retail Salesmanship Rating: _________
____ Clearly explains products and services to clients
____ Coaches clients on how to take care of their hair with proper use of
professional products
____ Makes a clear attempt at selling products
____ Achieved a Retail Percentage during this quarter

Employee: ___________________________________________________________

Manager: ____________________________________________________________

Date: _______________________________________________________________