Shipping Costs & Delivery Schedule
Alaska, Hawaii, APO/FPO & International Deliveries
All orders going to Alaska and Hawaii are subject to a $15.00 Surcharge, plus actual shipping charges. These orders are shipped via US Postal Service Priority Post. At this time, Marlo Beauty Supply is not processing orders outside the United States or orders going to APO/FPO address.
Actual shipping charges are based on the weight of the order and the method of shipping. Due to the chemical content or manufacturer restrictions, certain items cannot be shipped. Customers will be contacted via email if their order contains any such items. They will also be notified of exact shipping charges, all of which must be approved by the customer within 5 business days.
All orders in by 2pm EST M-F are shipped out from the Marlo Distribution Center on the same business day. All orders will receive an e-mail confirmation when the orders are shipped. Orders placed on weekends or holidays will be shipped the next business day.
Note: Delivery times maybe delayed based on the holiday schedule.
Out of stock items
Any items out of stock at the time your order is placed WILL NOT BE added to your invoice. Currently back orders are not processed for future shipment. Please re-order out of stock items on your next order or contact our professional customer care representative to inquire about our ship complete option.
Customer is responsible for all insurance, residential and freight charges on the order. After second refusal/undeliverable order the customer must pay a $25.00 penalty in addition to all incurred charges.
Large Furniture Orders
Large furniture orders may have to be delivered by Common Carrier. They will deliver to your building dock or outside door. You are responsible for unloading the order from the freight carrier's tailgate to your premise. Salon equipment/furniture is subject to a 20% re-stocking fee and the customer is responsible for the return shipping charges. Final sale items cannot be returned, exchanged or refunded.
Wholesale, Oversized or Heavy Orders
Wholesale Orders or large orders may be shipped LTL via Common Carrier - these orders do not qualify for free shipping and will be quoted on an order by order basis. On oversized / Heavy items additional charges may apply based on the size or overweight of the items.
Change of Address
Address changes must be made prior to the order shipping. If a change of address is made after an order has been shipped - All shipping charges incurred will be billed to the customer.
Returns/Exchanges of unwanted merchandise require a Return Authorization, within 30 days of purchase. We offer return shipping at no cost and will send a free Return Label to you. Please allow 48 business hours for Return Labels to be issued. Return Authorizations expire in 30 days after a label is issued.
All merchandise must be returned in saleable condition in the original manufacturer’s packaging. Associated promotional/free items must be included. Refunds will be issued using the original method of payment. Upon receipt of returned merchandise, refunds will be issued within (5) five business days.
*Shipping, insurance, additional fees and promotional coupons are not included in the refund amount. Special orders cannot be returned. Salon equipment/furniture is subject to a 20% re-stocking fee and the customer is responsible for the return shipping charges. Final sale items cannot be returned, exchanged or refunded.
Damaged, Defective, Mis-Shipped
Marlo Beauty Supply will replace/refund any item(s) that are damaged in transit, defective upon receipt or mis-shipped. Carefully examine your order and report any issues within (7) seven days of receipt. Please report freight damage within 48 hours.
Returns After 30 days
Items returned after 30 days are subject to a 15% re-stocking fee. The customer is responsible for the return shipping charges. For defective merchandise, a Manufacturer’s Warranty may apply. Unauthorized returns will not be accepted, a refund will not be issued and the merchandise will not be returned.
Marlo Beauty Supply has one of the best return policies in the industry, our 30-day No Risk Guarantee. Whatever the reason, we will accommodate your needs. We can quickly return, exchange or refund your item(s)*
To authorize a return, call 800.333.9499, email [email protected], or Click Here.
Items shipped to the State of Michigan are subject to a six percent (6%) sales tax. Please consult with your tax adviser for your state with respect to any other taxes that may be applicable with your purchase.
Only Michigan customers are charged sales tax. If you would like to claim Michigan Sales Tax Exemption, we need to have a Michigan Tax Exempt Certificate on file for you. Please call 800-333-9499 to receive a certificate or download the form here. Complete all FOUR sections and fax to 248.546.0053 or email [email protected]