Shipping Costs & Delivery Schedule
Alaska, Hawaii, APO/FPO & International Deliveries
All orders going to Alaska and Hawaii are subject to a $15.00 Surcharge, plus actual shipping charges. These orders are shipped via US Postal Service Priority Post. At this time, Marlo Beauty Supply is not processing orders outside the United States or orders going to APO/FPO address.
Actual shipping charges are based on the weight of the order and the method of shipping. Due to the chemical content or manufacturer restrictions, certain items cannot be shipped. Customers will be contacted via email if their order contains any such items. They will also be notified of exact shipping charges, all of which must be approved by the customer within 5 business days.
All orders that are received by 2pm EST are shipped from the Marlo Distribution Center within the same business day (orders received after 2pm EST on Friday's are shipped on Monday). For delivery transit times, see our map below. All orders will receive an e-mail confirmation when order is placed and when order is shipped.
Note: Delivery times maybe delayed based on the holiday schedule.
Large Furniture Orders
Large furniture orders may have to be delivered by Common Carrier. They will deliver to your building dock or outside door. You are responsible for unloading the order from the freight carrier's tailgate to your premise. Salon equipment/furniture is subject to a 20% re-stocking fee and the customer is responsible for the return shipping charges. Final sale items cannot be returned, exchanged or refunded.
Wholesale, Oversized or Heavy Orders
Wholesale Orders or large orders may be shipped LTL via Common Carrier - these orders do not qualify for free shipping and will be quoted on an order by order basis. On oversized / Heavy items additional charges may apply based on the size or overweight of the items.
Change of Address
Address changes must be made prior to the order shipping. If a change of address is made after an order has been shipped - All shipping charges incurred will be billed to the customer.
Marlo Beauty Supply has one of the best return policies in the industry, our 30-day No Risk Guarantee. Whatever the reason, we will accommodate your needs. We can quickly return, exchange or refund your item(s)*
Returns/Exchanges of unwanted merchandise require a Return Authorization, within 30 days of purchase. We offer return shipping at no cost and will send a free Return Label to you. Please allow 48 business hours for Return Labels to be issued. Return Authorizations expire in 30 days after a label is issued.
All merchandise must be returned in saleable condition in the original manufacturer’s packaging. Associated promotional/free items must be included. Refunds will be issued using the original method of payment. Upon receipt of returned merchandise, refunds will be issued within (5) five business days.
*Shipping, insurance, additional fees and promotional coupons are not included in the refund amount. Special orders cannot be returned. Salon equipment/furniture is subject to a 20% re-stocking fee and the customer is responsible for the return shipping charges. Final sale items cannot be returned, exchanged or refunded.
Damaged, Defective, Mis-Shipped
Marlo Beauty Supply will replace/refund any item(s) that are damaged in transit, defective upon receipt or mis-shipped. Carefully examine your order and report any issues within (7) seven days of receipt. Please report freight damage within 48 hours.
Returns after 30 Days
Items returned after 30 days are subject to a 15% re-stocking fee. The customer is responsible for the return shipping charges. For defective merchandise, a Manufacturer’s Warranty may apply. Unauthorized returns will not be accepted, a refund will not be issued and the merchandise will not be returned.
Call 1.800.333.9499 to authorize a return or email firstname.lastname@example.org.
If you need further assistance please call 1.800.333.9499 or email email@example.com.
Items shipped in the State of Michigan are subject to a six percent (6%) sales tax. Please
consult with your tax adviser for your state with respect to any other taxes that me be applicable with your purchase.