Shipping & Delivery

Wholesale Beauty Supplies for Licensed Professionals Only

Wholesale Beauty Supplies for Licensed Pros Only

800.333.9499
Shipping & Delivery
FREE Shipping on Orders Over $99  
SAME DAY Shipping on Orders in by 2PM EST!

Shipping & Delivery

Shipping Costs & Delivery Schedule
Continental U.S. deliveries:
$9.99 shipping on orders totaling $0-$99
Free Shipping on orders over $99  

 

To better protect all orders over $99, a nominal fee of $2.50 to cover insurance is added to your order.
 

UPS determines that a residential delivery is one made to a home, including a business operating out of a home. If UPS determines that an address is a residential delivery, this will be updated in your account.

 

Alaska, Hawaii, P.O .Boxes, APO/FPO & International Deliveries
Alaska & Hawaii
To process your order shipping to Alaska & Hawaii, please contact us at [email protected]. Actual shipping charges are based on the weight of the order and method of shipping. These orders are shipped via UPS. Due to chemical content or manufacturer restrictions, certain items cannot be shipped. Customers will be contacted via email if their order contains any such items. They will also be notified of exact shipping charges, all of which must be approved by the customer within 5 business days.

PO Boxes, APO/FPO & International Deliveries
No – at this time we are unable to ship to P.O. Boxes, APO/FPO addresses, and most international addresses. If you are outside of the United States, please contact us at [email protected] to determine whether we can process your order.

Shipping Times
All orders in by 2pm EST Monday - Friday are shipped out from the Marlo Distribution Center on the same business day. All orders will receive an e-mail confirmation when the orders are shipped. Orders placed on weekends or holidays will be shipped the next business day.

Delivery times maybe delayed based on the holiday schedule.
 


Change of Address
To change or add multiple addresses, log in under My Account and go to Manage My Addresses.  You can change your billing address, designate a default shipping address and add multiple addresses to keep on file.  

You can also change your billing and shipping address while you are placing an order on the address confirmation screen. Just click (change) next to your billing or shipping address to designate a default address that you already have on file or add a new address to your profile.

First Time Orders
In order to place your first order, we must verify your cosmetology license, business license, sales tax ID, beauty school student enrollment or apprenticeship status. This verification process could delay your order. Need help to look up your license number? Click here. Speed up the verification process by emailing a photo of your business license, sales tax ID or student id to: [email protected]

Orders will not be processed until the verification process is complete. We reserve the right to terminate any transactions if inaccurate information is provided.

If your first order is shipping to a residential address and is over $200, we will require a signature. Once your package ships and is scanned by UPS, you will receive an email with your tracking and delivery information.

Refused/Undelivered Orders
Customer is responsible for all insurance, residential and freight charges on the order. After second refusal/undeliverable order the customer must pay a $25.00 penalty in addition to all incurred charges.

"No-Hassle" Returns
Returns/Exchanges
Returns/Exchanges of unwanted merchandise require a Return Authorization, within 30 days of purchase. We offer return shipping at no cost and will send a free Return Label to you. Please allow 48 business hours for Return Labels to be issued. Return Authorizations expire in 30 days after a label is issued.

All merchandise must be returned in saleable condition in the original manufacturer’s packaging. Associated promotional/free items must be included. Refunds will be issued using the original method of payment. Upon receipt of returned merchandise, refunds will be issued within (5) five business days.

*Shipping, insurance, additional fees and promotional coupons are not included in the refund amount. Special orders cannot be returned. Salon equipment/furniture is subject to a 20% re-stocking fee and the customer is responsible for the return shipping charges. Final sale items cannot be returned, exchanged or refunded.

Damaged, Defective, Mis-Shipped
Marlo Beauty Supply will replace/refund any item(s) that are damaged in transit, defective upon receipt or mis-shipped. Carefully examine your order and report any issues within (7) seven days of receipt. Please report freight damage within 48 hours.

Returns After 30 days
Items returned after 30 days are subject to a 15% re-stocking fee. The customer is responsible for the return shipping charges. For defective merchandise, a Manufacturer’s Warranty may apply. Unauthorized returns will not be accepted, a refund will not be issued and the merchandise will not be returned.

Marlo Beauty Supply has one of the best return policies in the industry, our 30-day No Risk Guarantee. Whatever the reason, we will accommodate your needs. We can quickly return, exchange or refund your item(s)*

To authorize a return, call 800.333.9499, email [email protected], or Click Here.

*Sales Tax
Items shipped to the State of Michigan are subject to a six percent (6%) sales tax. Please consult with your tax adviser for your state with respect to any other taxes that may be applicable with your purchase.

Only Michigan customers are charged sales tax. If you would like to claim Michigan Sales Tax Exemption, we need to have a Michigan Tax Exempt Certificate on file for you. Please call 800-333-9499 to receive a certificate or download the form here. Complete all FOUR sections and fax to 248.546.0053 or email [email protected]