Marlo Beauty Supply

Wholesale Beauty Supplies for Licensed Professionals Only

Wholesale Beauty Supplies for Licensed Pros Only

800.333.9499
Marlo Beauty Supply
FREE Shipping on Orders Over $99.99 + SAME DAY Shipping on Orders in by 2PM EST!
Frequently Asked Questions
Need more information? Below you'll find the "frequently asked questions" we hear most often from our customers.
Ordering
  • Do I need a professional license to shop at Marlo Beauty Supply?
    Marlo Beauty Supply is for professionals only and our prices are discounted for the professional trade. We do not sell to your clients. In order to view pricing and place an order, we must verify your cosmetology license, business license or beauty school student enrollment.

    Need help to look up your license number? Click here. Speed up the verification process by emailing a photo of your business license or student id to: [email protected]

    Orders will not be processed until the verification process is complete. We reserve the right to terminate any transactions if inaccurate information is provided.
  • Can a cosmetology student order from your site?
    Yes - currently enrolled cosmetology students can order from us. During the registration process, provide the name of your cosmetology school as well as a telephone number so we can confirm your enrollment. Orders cannot be processed until student enrollment is verified. Speed up the verification process by emailing a photo of your student id to: [email protected]

    Orders will not be processed until the verification process is complete. We reserve the right to terminate any transactions if inaccurate information is provided.
  • Do you have programs for Chain Salons, Franchises, Schools & Institutions?
    We have a Warehouse Partner Program to meet your specialized needs. Start saving even more money today! For information, call 248.220.5619 or  click here!
  • How can I place an order?
    Order online, or phone us at 800.333.9499. Our Professional Customer Care center is available Monday – Friday: 7am to 7pm EST and Saturday: 9am to 2pm EST.
  • Shopping Tools
    Express Order
    To help speed up the ordering process, you can use our online Express Order form. From a MoneySaver or a past order, locate the item numbers of the products you wish to purchase. Then, enter the item numbers and quantity desired in the online form - it's as easy as that!

    When you are finished hit the "Add to Cart" button. Additional items can also be added to your cart by browsing our online store.  

     

    Buy it Again
    No more searching through multiple orders or trying to remember an item you need. View your past purchases and Buy It Again from this page.
     

    Shopping List
    Add the items you frequently reorder to your Shopping List. When you are ready to order, just select what you need! No searching or item # needed.
     

    Save for Later
    Save items for review and future purchase with just one click. Save for Later is the place for your wish-list products and can be shared easily with other pros.
     

    Warehouse Guide
    We’ve organized all of our products in a handy, sortable Warehouse Guide. Compare many items and prices at once and quickly add to your cart .
     

    Digital MoneySaver
    Immediately see monthly deals and best sellers in our Online MoneySaver. Quickly flip through and click on the items you are interested in ordering.

  • Payment Methods
    • Visa
    • MasterCard
    • Discover
    • American Express
    • Check by Phone **

    Orders over $750 require payment with credit card or certified funds.  

     

    ** First time check by phone payments will be held 4 business days to clear. After the first order with verification, all additional orders paid with check by phone would follow the standard shipping times. All check orders placed bi-annually may have a delay in order to verify payment information.
  • Coupon Codes
    Coupon codes are entered in the coupon code field during the online checkout process. Unless otherwise noted, multiple coupons may be entered for one order. If ordering via phone, please let your Professional Customer Care representative know you have a coupon code.
  • How do I get a manufacturer's rebate?
    Manufacturer rebate forms will be included with your order. You are responsible for submitting these forms. Please follow all directions on the individual rebate forms. Need help? Contact a Professional Customer Care representative at 800.333.9499 or email us at [email protected] 
     
    Instant rebates are reflected in the advertised price and no forms need to be filled out. 
  • Do you charge Sales Tax?
    Items shipped to the State of Michigan are subject to a six percent (6%) sales tax. Please consult with your tax adviser for your state with respect to any other taxes that may be applicable with your purchase.

    Only Michigan customers are charged sales tax. If you would like to claim Michigan Sales Tax Exemption, we need to have a Michigan Tax Exempt Certificate on file for you. Please call 800-333-9499 to receive a certificate or download the form here. Complete all FOUR sections and fax to 248.546.0053 or email [email protected]
  • Price Matching
    Marlo Beauty Supply saves you time AND money every time you order - if you find a published price from any competitor, Marlo Beauty Supply will beat that price.  Just provide us with the name of the competitor, their phone number, and proof of the price, and we'll beat it, guaranteed. Please note that if the cost of shipping varies, then shipping charges will be taken into consideration when matching prices.

    Due to strict date guidelines from manufacturers on the special pricing / promotions, we do not do price adjustments on previously purchased items.  
  • Track your order
    To track your order, simply click on the tracking number in your shipping confirmation email. You can have shipment and delivery confirmations sent right to your email. Your tracking information can also be found in your Order History.  

     

    Control the delivery of your order with:

     

    UPS My Choice® for business! Click here ​

     

    UPS My Choice® for home! Click here

  • Order Status and Change an Order
    Before you place your order, you can view the contents and the total amount in your shopping cart. After an order has been submitted, it goes through the following steps:

    1.  Pending status - your order has been submitted successfully and is in process.
    2.  Reviewing status - account information is being verified for new customers and special orders.
    3.  Processing status - your order is being fulfilled in our warehouse.
    4.  Completed status - your order has shipped and an order confirmation email from Marlo Beauty Supply has been sent to you.

    The only time that you can cancel or modify your order is during the "Pending" and "Reviewing" status. Once your order enters the “Processing” and "Completed" status, it has been packed and shipped from our warehouse. 

    If your order status reads "Cancelled/Declined", please contact a Professional Customer Care representative at 800.333.9499 as there is an error in processing the order.
  • First Time Orders
    To ensure you receive your packages, we will be requiring a signature on your first delivery.  Once your package ships and is scanned by UPS, you will receive an email with your tracking and delivery information.
  • Out of stock items
    If items are out of stock at the time your order is placed, they will not be added to your invoice. Currently, back orders are not processed for future shipment. Please re-order out of stock items on your next order, or contact a Professional Customer Care representative to ask about our ship complete option.

    To be notified by email when the item is back in stock, click Notify Me and let us know the quantity you need.
  • Price Matching
    Marlo Beauty Supply will match any advertised price with the ability to confirm that price. Please note that if the cost of shipping varies, then shipping charges will be taken into consideration when matching prices.
  • Inventory On Hold
    We reserve the right to cancel any orders that require inventory to be held more than 4 business days.

     

Shipping & Returns
  • Shipping Costs & Delivery Schedule
    Continental U.S. deliveries:

    $9.99 shipping on orders totalling $0-$99.99

    Free Shipping on orders over $99.99

     

    To better protect all orders over $99.99, a nominal fee of $2.50 to cover insurance is added to your order.

     

    UPS determines that a residential delivery is one made to a home, including a business operating out of a home. If UPS determines that an address is a residential delivery, this will be updated in your account.

     

    Alaska, Hawaii, APO/FPO & International Deliveries:
    To process your orders, please contact us at [email protected]. Actual shipping charges are based on the weight of the order and method of shipping. These orders are shipped via UPS. Due to chemical content or manufacturer restrictions, certain items cannot be shipped. Customers will be contacted via email if their order contains any such items. They will also be notified of exact shipping charges, all of which must be approved by the customer within 5 business days.

     

      If you are outside of the United States, please contact us at [email protected] to determine whether we can process your order.
  • Shipping Times
    All orders in by 2pm EST M-F are shipped out from the Marlo Distribution Center on the same business day. All orders will receive an e-mail confirmation when the orders are shipped. Orders placed on weekends or holidays will be shipped the next business day.

    Delivery times maybe delayed based on the holiday schedule.
     
     
  • Change of Address
    Address changes must be made prior to the order shipping. If a change of address is made after an order has been shipped - all shipping charges incurred will be billed to the customer. 
  • Refused/Undelivered Orders
    Customer is responsible for all insurance, residential and freight charges on the order. After second refusal/undeliverable order the customer must pay a $25.00 penalty in addition to all incurred charges.
  • "No-Hassle" Returns
    Returns/Exchanges
    Returns/Exchanges of unwanted merchandise require a Return Authorization, within 30 days of purchase. We offer return shipping at no cost and will send a free Return Label to you. Please allow 48 business hours for Return Labels to be issued. Return Authorizations expire in 30 days after a label is issued.

    All merchandise must be returned in saleable condition in the original manufacturer’s packaging. Associated promotional/free items must be included. Refunds will be issued using the original method of payment. Upon receipt of returned merchandise, refunds will be issued within (5) five business days.

    *Shipping, insurance, additional fees and promotional coupons are not included in the refund amount. Special orders cannot be returned. Salon equipment/furniture is subject to a 20% re-stocking fee and the customer is responsible for the return shipping charges. Final sale items cannot be returned, exchanged or refunded.

    Damaged, Defective, Mis-Shipped
    Marlo Beauty Supply will replace/refund any item(s) that are damaged in transit, defective upon receipt or mis-shipped. Carefully examine your order and report any issues within (7) seven days of receipt. Please report freight damage within 48 hours.

    Returns After 30 days
    Items returned after 30 days are subject to a 15% re-stocking fee. The customer is responsible for the return shipping charges. For defective merchandise, a Manufacturer’s Warranty may apply. Unauthorized returns will not be accepted, a refund will not be issued and the merchandise will not be returned.

    Marlo Beauty Supply has one of the best return policies in the industry, our 30-day No Risk Guarantee. Whatever the reason, we will accommodate your needs. We can quickly return, exchange or refund your item(s)*

    To authorize a return, call 800.333.9499, email [email protected], or Click Here.