Marlo Beauty Supply

Wholesale Beauty Supplies for Licensed Professionals Only

Wholesale Beauty Supplies for Licensed Pros Only

800.333.9499
Marlo Beauty Supply
FREE Shipping on Orders Over $99  
SAME DAY Shipping on Orders in by 2PM EST!

Frequently Asked Questions

Need more information? Below you'll find the "frequently asked questions" we hear most often from our customers.
Shipping & Delivery
Popular Questions
No-Hassle Returns
Shipping & Delivery
  • What is the cost of shipping?
    For deliveries within the Continental U.S.:
     
    - $9.99 shipping on orders under $99
    - Free shipping on orders over $99
     
    To better protect high-value deliveries, orders over $99 will incur a $2.50 insurance fee added to the order total.


    If you are placing an order to be delivered to Alaska or Hawaii, please see below for more information on shipping costs and procedures.
  • Do you ship to Alaska and Hawaii?
    Yes! We ship to both Alaska and Hawaii.

    Orders shipped to Alaska/Hawaii will incur shipping costs based on the weight of the order and method of shipping. Certain items cannot be shipped due to chemical content or manufacturer restrictions. If you are placing an order to Alaska or Hawaii, please contact our Professional Customer Care team so we can review your order and provide accurate shipping costs. Call us at 800.333.9499 or email your cart to [email protected] by clicking here.

    Once we have provided additional shipping charges to you, you must approve them within 5 business days for your order to be processed and shipped.
  • Do you ship to P.O. Boxes or APO/FPO addresses?
    No. At this time we are unable to ship to P.O. Boxes or APO/FPO addresses.
  • Do you ship internationally?
    We are unable to ship to most international addresses. If you are outside of the United States and are interested in ordering from Marlo Beauty Supply, please contact us at [email protected] to determine whether we can process your order.
  • Can I change my address after ordering?
    Address changes must be made prior to your order shipping. If you have shipped to the wrong address by mistake, please contact us ASAP at 800.333.9499. We have a short window to revise order information after an order has been placed, so don’t wait!

    In some cases, you can adjust shipping information directly with UPS after an order has left our warehouse. You will be responsible for all costs associated with UPS after your order has left our facilities.
  • Why is my order delayed?
    While we work hard to fulfill orders as soon as possible, deliveries occasionally take longer than expected due to UPS delays, holidays, or (rarely) high order volume.

    If you have received a shipping confirmation email, your order is on its way! If you haven’t received a shipping confirmation email within 48 hours of placing your order, please contact us at 800.333.9499 and we will identify the cause of the delay and estimate your delivery date

    There are a few reasons your order may be experiencing a delay:

    1. If you are a new customer, you might experience a minor delay on your first order as we verify your professional license. This verification process will not exceed 24 hours.
    2. If you are using the check-by-phone method of payment for the first time, your order will be put on hold for four business days while we verify your banking information.
        Subsequent check-by-phone orders will not be delayed.
    3. If you have received an "attempted delivery" notification, you can expect UPS to attempt to deliver your order on the following business day.
  • How do I track my order?
    To track your order, simply click on the tracking number in your shipping confirmation email. Your tracking information can also be found in your Order History. If you have difficulty locating your tracking number, please give us a call at 800.333.9499.
  • Can I add specific delivery instructions?
    When placing your order online or over the phone, you may include basic delivery notes (e.g. “Closed on Mondays”, “leave package behind the front gate”, etc.) and we will include them as a part of your order.

    To further control the delivery of your order, including advanced delivery instructions or address changes after shipping, please use the UPS tools below. Customers are responsible for any fees incurred when using this method.

    UPS My Choice® for business! Click here ​
    UPS My Choice® for home! Click here
  • What are your shipping times?
    Monday - Friday:

       All orders placed before 2pm EST will be shipped out from Marlo Distribution Center the same business day. Orders will receive an email confirmation when shipped.

       All orders placed after 2pm EST will be shipped the next business day.

    Weekends and Holidays:

       All orders will be shipped the next business day. Delivery times may be slightly delayed based on holiday schedules.

     
     
  • What happens when I place my first order?
    After placing your first order, our Professional Customer Care team must verify your cosmetology license, salon/beauty business license or sales tax ID, beauty school enrollment, or apprenticeship status.

    In some cases, other business licenses or sales tax IDs may qualify you to purchase from us. While we do not guarantee eligibility in all cases where other business licenses or a sales tax ID is submitted, our Professional Customer Care team is happy to assist with any questions regarding eligibility. If you are unsure whether or not you can purchase from us, please contact us at 800.333.9499.

    The verification process may delay your order. Need help looking up your license number? Click here for cosmetology license lookup, or use this link for business license lookup. Optionally, you can speed up the verification process by uploading a photo of your license during online checkout, or by emailing a photo of your license to [email protected]

    Orders will not be processed until the verification process is complete. We reserve the right to terminate any transactions if inaccurate information is provided.

    Please note that if your first order is a) shipping to a residential address and b) totals over $200, we will require a signature upon delivery. Once your package ships and is scanned by UPS, you will receive an email with tracking and delivery information. Please make sure that you or a trusted person is available to sign for the package.
  • Can I ship to a residential address?
    Yes! Please note that if your first order is a) shipping to a residential address and b) totals over $200, we will require a signature upon delivery. Once your package ships and is scanned by UPS, you will receive an email with tracking and delivery information. Please make sure that you or a trusted person is available to sign for the package.
  • Can I add multiple shipping and billing addresses?
    Yes! Your account can contain multiple shipping and billing addresses, and you can choose your preferred addresses for each order.
  • How do I add or change my saved addresses?
    To change an existing address, add a new address, and manage multiple addresses:

    1.  Make sure that you are logged in on marlobeauty.com.
    2.  Navigate to My Account > Manage My Addresses.

    Here you will be able to change your billing or shipping address, designate a default address, and add or delete addresses. You can also make changes to your billing and shipping address while placing an order on the shipping screen. Just click "change" next to your billing or shipping address to add a new address to your profile or designate a default address.
  • What if I refuse my order?
    If you need to refuse your order for any reason, please contact us at 800.333.9499 so that we can work with you to resolve the situation. After a second refusal without communicating with Marlo Beauty Supply, you may incur a $25 penalty in addition to any incurred UPS fees.
  • What if my order is undeliverable?
    If your order is undeliverable because of an incorrect address, we will reach out to you to set up an alternate address. If your package is undeliverable because of an incorrect address more than once, you may incur a $25 penalty in addition to any incurred UPS fees.
Popular Questions
  • ¿Tienes ayuda en español? Do you offer assistance in Spanish?
    Si se siente más cómodo comunicándose en español, puede completar este formulario y un representante bilingüe de Atención al cliente profesional se comunicará con usted en breve.

    If you are more comfortable communicating in Spanish, you can fill out this form and a bilingual Professional Customer Care representative will contact you shortly.
  • I’m a beauty student or apprentice. Can I order from Marlo Beauty Supply?
    Yes! If you are a currently enrolled cosmetology student or training apprentice, you are eligible to order from us.

    Cosmetology Students
    During the registration process, please provide:

    1. Your student ID number
    2. A contact name and phone number for the administration at your cosmetology school
    3. Your graduation date

    Once we have confirmed your enrollment, we will process your order. Optionally, you may speed up the verification process by emailing a photo of your student ID to [email protected]

    Apprentices
    During the registration process, please provide:

    1. Salon name
    2. Salon contact name and phone number
    3. Your graduation date

    We reserve the right to terminate any transactions if inaccurate information is provided. We reserve the right to terminate any transactions if inaccurate information is provided.
  • Do I need a professional license to shop at Marlo Beauty Supply?
    Marlo Beauty Supply serves professionals only, and our prices are discounted for the beauty industry trade. We will NEVER sell to your clients.

    After placing your first order, our Professional Customer Care team must verify your cosmetology license, salon/beauty business license or sales tax ID, beauty school enrollment, or apprenticeship status.

    In some cases, other business licenses or sales tax IDs may qualify you to purchase from us. While we do not guarantee eligibility in all cases where other business licenses or a sales tax ID is submitted, our Professional Customer Care team is happy to assist with any questions regarding eligibility. If you are unsure whether or not you can purchase from us, please contact us at 800.333.9499.

    Need help looking up your license number? Click here for cosmetology license lookup, or use this link for business license lookup. Speed up the verification process by emailing a photo of your license to [email protected] Orders will not be processed until the verification process is complete. We reserve the right to terminate any transactions if inaccurate information is provided.
  • Do you have any tips or educational resources for beauty professionals?
    Yes! Pro2Pro is an online resource center dedicated to enriching the careers of licensed beauty professionals. We are constantly updating with tutorials, product walkthroughs, classes and articles. DM us on Instagram to let us know what you’d like to see on Pro2Pro!
  • How can I see your latest deals?
    The MoneySaver contains our best sellers and limited-time specials. Click here to view our MoneySaver. To browse our other specials, click here.
  • How can I provide feedback or leave a comment?
    We love hearing from our customers! There are several methods for leaving feedback:

    Feedback Form: At the bottom of our website, we have a "Leave Feedback" form. Drop us a line!

    Post- Purchase Customer Survey: After you make a purchase, you’ll have the option to fill out a customer survey located on the order confirmation page. To read comments left by other customers, check out our Customer Reviews page.

    Contact Us: When you are logged in, you can navigate to the Contact Us page at the bottom of our website.  
  • Where can I leave a review?
    If you’d like to leave us a public review, you can Google, review us on Facebook, or send us a review at [email protected] for a chance to have your review featured on our website!
  • I'm not receiving emails. How do I sign up for your email list?
    Our emails are the best way to get notified of our latest deals! You can sign up for emails during the registration process by checking the box "Receive specials via email". If you have already registered and are not receiving emails, you can:

    1.  Log in to marlobeauty.com.
    2.  Scroll to the bottom of the website.
    3.  Click the purple "Not Receiving Our Emails?" button and submit your email address.
  • Why haven’t I received a MoneySaver (Catalog, Deal Sheet, Flyer)?
    Currently, you can access both the MoneySaver and our full line of products at Marlobeauty.com. You can easily print the MoneySaver if you’d like to look at a physical copy!
  • How do I unsubscribe from Marlo Beauty Supply emails?
    You can navigate to the bottom of any Marlo Beauty Supply Email and click the “Unsubscribe” link.
  • How do I find Marlo Beauty Supply on social media?
    We’d love to connect with you! You can find us on Instagram, Facebook, Youtube, Pinterest, TikTok, and LinkedIn. Follow us to see what we’re up to, and drop us a line anytime!
  • Where can I find product SDS (Safety Data Sheets)?
    Many of our products will have SDS available on their individual product pages at marlobeauty.com. Look for this icon:



    Not all products have posted SDS; if you are unable to locate safety data for a specific product, please give us a call at 800.333.9499 and we’d be happy to assist you.
  • Do you give back to the community through charitable donations and initiatives?
    We do! You can see some of the initiatives we support on our About Us page. If you have a cause or organization that you are passionate about and would like to see us support, drop us a line using our contact form and use the subject “Ask Marlo.”
  • How can I learn more about your company?
    Head over to our About Us page to learn all about Marlo Beauty Supply!
  • What is your Privacy Policy?
    We take your privacy very seriously. For questions about how we handle your information, please consult our full Privacy Policy.
No-Hassle Returns
  • How do I return or exchange an item?
    Marlo Beauty Supply has one of the best return policies in the industry - our 30-day No Risk Guarantee. Whatever the reason, we will accommodate your needs. We can quickly return, exchange or refund your items. Returns and exchanges of unwanted merchandise require a Return Authorization initiated within 30 days of purchase. To initiate a return, use this page and click the “Return Authorization” button. We offer return shipping at no cost and we will send a return label to you by email or traditional mail, with all postage included. Please allow 48 business hours for return labels to be issued. Return labels sent by email will come from UPS, NOT from Marlo Beauty Supply. Return Authorizations will expire 30 days after a return label is issued. If you have any questions about the return process, please contact us at 800.333.9499.

    All non-defective merchandise must be returned in saleable condition in the original manufacturer’s packaging. Associated promotional/free items must be included. All refunds will be issued using the original method of payment. Upon receipt of returned merchandise, refunds will be issued within five (5) business days.

    *Shipping, insurance, additional fees, and promotional coupons are not included in the refund amount. Special orders cannot be returned. Final sale items cannot be returned, exchanged or refunded.

    **Merchandise received through a contest or giveaway cannot be exchanged or returned for cash value.
  • What if I need to return something after 30 days?
    If you are unable to return your items within our 30-day window, returned items may are subject to a 15% restocking fee. The customer is responsible for shipping charges on returns made after 30 days.

    If your merchandise is defective, a manufacturer warranty may apply - even after 30 days. Please contact us at 800.333.9499 for assistance with manufacturer warranties.

    To initiate a return, click here. You can also call us at 800.333.9499 or email us at [email protected] Unauthorized returns will not be accepted, a refund will not be issued and a replacement will not be sent.
  • What if my order is damaged, defective, or mis-shipped?
    Marlo Beauty Supply will replace or refund any item(s) that are damaged in transit, defective upon delivery, or mis-shipped. To help us accurately report issues to UPS or to our manufacturers, please examine your order upon delivery and report any issues within seven (7) days of receipt. Please report obvious freight damage within 48 hours.
  • Why haven’t I received my return label?
    Please note that return labels sent by email will come from UPS, not from Marlo Beauty Supply. Make sure to check your spam folder. If you still haven’t received your label within 48 hours of requesting it, please contact us at 800.333.9499 so we can confirm your email address.

    f you have requested a return label via physical mail, please allow 3-5 business days for your label to arrive.
Ordering
  • How do I place an order?
    Order online 24/7 at marlobeauty.com or call us at 800.333.9499 between 8am and 6pm EST Mon-Fri to place an order over the phone.
  • Is there a limit on my order size?
    There is no limit on order size. However, a surcharge may be added to orders with large quantities of gallons or other bulk items. You will be notified if a surcharge will be added to your order. For more information regarding these surcharges, please contact a Professional Customer Care representative at 800.333.9499.
  • How can I check my order status or change my order?
    Before you place your order, you can view and edit the contents in your shopping cart. After an order has been submitted, it goes through the following stages:

    1. Pending - your order has been submitted successfully and is in process.
    2. Reviewing - account information is being verified (new customers and special orders).
    3. Processing - your order is being fulfilled in the Marlo Distribution Center.
    4. Completed - your order has shipped and an order confirmation email from Marlo Beauty Supply has been sent to you.

    The only time that you can cancel or modify your order is during the "Pending" and "Reviewing" stage. Once your order enters the “Processing” and "Completed" status, it has been packed and/or shipped from The Marlo Distribution Center.

    If your order status reads "Canceled/Declined", please contact a Professional Customer Care representative at 800.333.9499 for information and assistance.
  • Why is my credit card not working?
    If you are having credit card issues at checkout:

    1. Make sure your billing address matches the address on file with your credit card and/or bank. You can edit your billing address by navigating to Account > Manage My Addresses.
    2. Enter the name and credit card number information exactly the way it reads on the card.
    3. If you continue to have issues processing your order, please contact a Professional Customer Care representative at 800.333.9499.
  • Does Marlo Beauty Supply price match?
    If you find a published, current price from any competitor, Marlo Beauty Supply will beat that price. Just provide us with the name of the competitor, their phone number, and photographic proof of the price, and we'll beat it–guaranteed!

    Please note that if the cost of shipping varies, shipping charges will be taken into consideration when matching prices.

    Due to strict date guidelines from our manufacturers on special pricing and promotions, we do not do price adjustments on previously-purchased items.
  • Do you charge sales tax?
    Orders shipped to the State of Michigan are subject to a six percent (6%) sales tax.

    If you would like to claim Michigan Sales Tax Exemption, we will need a Michigan Tax Exempt Certificate on file for you. Please call 800.333.9499 to receive a certificate or download the form here. Complete all 4 sections and email to [email protected]

    If you are not shipping to the state of Michigan and have additional tax questions in association with your Marlo Beauty supply order, please consult a tax adviser in your state.
  • First Time Orders
    In order to place your first order, we must verify your cosmetology license, business license, sales tax ID, beauty school student enrollment or apprenticeship status. This verification process could delay your order. Need help to look up your license number? Click here. Speed up the verification process by emailing a photo of your business license, sales tax ID or student ID to: [email protected]

    Orders will not be processed until the verification process is complete. We reserve the right to terminate any transactions if inaccurate information is provided.

    If your first order is shipping to a residential address and is over $200, we will require a signature. Once your package ships and is scanned by UPS, you will receive an email with your tracking and delivery information.
  • How do I get a manufacturer rebate?
    A link to a digital copy of the manufacturer rebate form will be available on our website during active rebate periods. You are responsible for submitting these forms. Need help? Contact a Professional Customer Care representative at 800.333.9499 or email us at [email protected] Instant rebates are reflected in the advertised price and do not require a form.
  • How do I use coupon codes?
    Coupon codes may be entered in the “Coupon Code” field at checkout. Unless otherwise noted, multiple coupons may be entered for one order. Please refer to individual coupon details for terms and conditions. If ordering via phone, please let your Professional Customer Care representative know about your coupon code before finalizing your order.
  • Why is my coupon code not working?
    When attempting to use a coupon, make sure to check the expiration date and terms. If you have what you believe is a valid coupon and you aren’t able to use it at checkout, please contact us at 800.333.9499 for assistance.

    If you received a coupon code from an unauthorized coupon website or any source unaffiliated with Marlo Beauty Supply, we cannot guarantee that the coupon is valid.
  • What payment methods are accepted?
    All major credit cards are accepted, including:
    • Visa
    • MasterCard
    • Discover
    • American Express

    We also accept:
    • Mail-in checks (Orders will be shipped upon receipt of check*)
    • Direct Check by phone **


    *Orders over $750 require payment with credit card or certified funds.  
    ** First-time check by phone payments will be held 4 business days to clear. After the first order with verification, all additional orders paid with check by phone would follow the standard shipping times. All check orders placed bi-annually may have a delay in order to verify payment information.
  • Do you have programs for salon chains, franchises, schools, or distributors?
    We have a Warehouse Partner Program to meet your specialized needs and help you save even more! For information, call 248.220.5618.
  • Why can't I purchase 80% VOC hairspray?
    VOCs (Volatile Organic Compounds) are regulated at the state level and a number of states have placed restrictions on VOC levels for beauty products. The limit for VOC content in aerosol and non-aerosol hairsprays is 55% in the following states:

    • California,
    • Connecticut
    • Delaware
    • Illinois
    • Indiana
    • Maine
    • Maryland
    • Massachusetts
    • Michigan
    • New Hampshire
    • New Jersey
    • New York
    • Ohio
    • Pennsylvania
    • Rhode Island
    • Utah
    • Vermont
    • Virginia
    • Washington DC
  • Why can’t I purchase CBD products?
    Currently, cosmetic products containing CBD cannot be shipped to Texas, West Virginia or Louisiana.
  • What happens when I place my first order?
    After placing your first order, our Professional Customer Care team must verify your cosmetology license, salon/beauty business license or sales tax ID, beauty school enrollment, or apprenticeship status.

    In some cases, other business licenses or sales tax IDs may qualify you to purchase from us. While we do not guarantee eligibility in all cases where other business licenses or a sales tax ID is submitted, our Professional Customer Care team is happy to assist with any questions regarding eligibility. If you are unsure whether or not you can purchase from us, please contact us at 800.333.9499.

    The verification process may delay your order. Need help looking up your license number? Click here for cosmetology license lookup, or use this link for business license lookup. You can always speed up the verification process by emailing a photo of your license to [email protected], although this is not a requirement for verification.

    Orders will not be processed until the verification process is complete. We reserve the right to terminate any transactions if inaccurate information is provided.

    If your first order is a) shipping to a residential address and b) totals over $200, we will require a signature upon delivery. Once your package ships and is scanned by UPS, you will receive an email with tracking and delivery information. Please make sure that you or a trusted person is available to sign for the package.
  • Do you have features for easy reordering?
    We have several Shopping Tools to assist you with future orders!

    Buy it Again
    No more searching through multiple past orders to find an item you need. Easily view your past purchases and Buy It Again!


    Shopping List
    Add the items you frequently reorder to your Shopping List. When you're ready to order, just select what you need from the list!


    Save for Later
    Save items for review and future purchase with just one click. Save for Later is the place for your wish-list products and can be shared easily with other pros.


    Digital MoneySaver
    Immediately see monthly deals and best sellers in our online MoneySaver. Flip through the pages and click on the items you're interested in ordering.

    Warehouse Guide
    We’ve organized all of our products in a handy, sortable Warehouse Guide. Compare many items and prices at once and quickly add to your cart.


    Express Order
    To help speed up the ordering process, you can use our online Express Order form. From a MoneySaver or a past order, locate the item numbers of the products you wish to purchase. Then, enter the item numbers and quantity desired in the online form. It's as simple as that! When you're finished, click the "Add to Cart" button. Additional items can be added to your cart by browsing our online store.

  • How can I find out if an item is back in stock?
    When an item is out of stock, you can sign up to be notified when it becomes available again. Go to the item page, click “Notify Me”, and enter the desired quantity with any applicable notes.

    You can sign up for notifications for as many items as you’d like. We’ll send one email notification for each item back in stock. Signing up for notifications does NOT reserve or guarantee item availability.
  • If an item is out of stock, can I place a backorder for future shipment?
    We do not process backorders for future shipment. Please re-order out-of-stock items on your next order. If you have questions, please contact our Professional Customer Care Center at 800.333.9499.
  • I asked to be notified when an item came back in stock. Why wasn’t I contacted?
    In rare cases, a manufacturer will discontinue an item before it comes back in stock. In these situations, customers will not be notified directly; all product changes will be reflected on our website.
  • Why is the price of an item different from when I first added it to my cart?
    Prices are subject to change. This includes both temporary reductions and deals as well as permanent price increases. The prices of items in your cart represent the most current price of each item.
Account
  • How do I change my password?
    Once you are logged in on marlobeauty.com, you can navigate to My Account > Edit Profile to change your password.
  • What happens if I forget my password?
    If you have forgotten your password, you can click Forgot your password? on the login page and we will email you a link to easily change your password. If you need further assistance, please contact us at 800.333.9499.
  • How do I change my email address?
    To protect your account information, you cannot change your email address online. Need to change your email address? Please call 800.333.9499 or email us at [email protected] and a Professional Customer Care Representative would be happy to assist you.
  • How do I view order history?
    To view your order history, log in and navigate to My Account > View Order History. You can filter by order status and date, as well as find information about specific orders by clicking "Details''.
  • How do I change my saved billing & delivery addresses?
    To change an existing address, add a new address, and manage multiple addresses:

    1. Make sure that you are logged in on marlobeauty.com.
    2. Navigate to My Account > Manage My Addresses. Here you will be able to change your billing or shipping address, designate a default address, and add or delete addresses.

    You can also make changes to your billing and shipping address while placing an order on the shipping screen. Just click "change" next to your billing or shipping address to add a new address to your profile or designate a default address.