No-Hassle Returns

Returns/Exchanges
Returns/Exchanges of unwanted merchandise require a Return Authorization, within 30 days of purchase. We offer return shipping at no cost and will send a free Return Label to you. Please allow 48 business hours for Return Labels to be issued. Return Authorizations expire in 30 days after a label is issued.

All merchandise must be returned in saleable condition in the original manufacturer’s packaging. Associated promotional/free items must be included. Refunds will be issued using the original method of payment. Upon receipt of returned merchandise, refunds will be issued within (5) five business days.

*Shipping, insurance, additional fees and promotional coupons are not included in the refund amount. Special orders cannot be returned. Salon equipment/furniture is subject to a 20% re-stocking fee and the customer is responsible for the return shipping charges. Final sale items cannot be returned, exchanged or refunded.

Damaged, Defective, Mis-Shipped
Marlo Beauty Supply will replace/refund any item(s) that are damaged in transit, defective upon receipt or mis-shipped. Carefully examine your order and report any issues within (7) seven days of receipt. Please report freight damage within 48 hours.

Returns After 30 days
Items returned after 30 days are subject to a 15% re-stocking fee. The customer is responsible for the return shipping charges. For defective merchandise, a Manufacturer’s Warranty may apply. Unauthorized returns will not be accepted, a refund will not be issued and the merchandise will not be returned.

To start the Return Process, click the button at the top of the page.

If you need further assistance, please call 1.800.333.9499 or email [email protected]