(Insert Salon Name Here)
Desk Staff
Evaluation/Self-Review
Employee:
Title:
Date:
Using the ratings below, rate yourself on each line item on the following pages.Remember to be objective and honest. Also fill in the remarks section for each item. The remarks are for you to offer explanation for your rating. By filling in the remark section you will provide valuable information for your coach to guide you.You will also be creating an action plan by identifying areas you can improve on.
The results of the review will be balanced with the observations of the management.
4 = Excellent - You always go above and beyond expectations by anticipating opportunities in all aspects of your job.
3 = Very Good - You are consistently meeting the standards, but are inconsistently excellent in performing them
2 = Meeting the Standards - You are doing only what is expected or asked of you.
1 = Struggling - You meet some expectations and deadlines but not consistently.
| Work Habits | Rating: | Remarks: |
| Maintain enthusiasm even when tasks are routine | ||
| Approach new tasks with enthusiasm | ||
| Produce high-quality work while under pressure | ||
| Prioritize routine tasks, needs of guests, and unique situations to be dealt with | ||
| Adapt and be able to work in a changing environment | ||
| Have a well organized and disciplined approach | ||
| Maintain professionalism in the absence of guidelines | ||
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| Customer Care | Rating: | Remarks: |
| Oversee Value Added Services for clients | ||
| Promote new products that are positioned at the desk with each guest | ||
| Suggest additional services and products to guests | ||
| Consistently offer beverages and refills | ||
| Demonstrate excellent evaluation of service needs | ||
| Listen attentively to and "read" the needs of the client | ||
| Communicate effectively salon policies i.e., children, prices, returns, etc. | ||
| All guests leave with retail recommendations | ||
| Guests are greeted within 60 seconds of entering the salon | ||
| All guests address/phone numbers are documented | ||
| All guests phone numbers are updated with each visit | ||
| Opportunities in the schedule are filled daily from wait list and up-selling | ||
| Demonstrate excellent telephone skills according to salon standards | ||
| Demonstrate proficient computer skills | ||
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| Communication | Rating: | Remarks: |
| Your attendance | ||
| Clearly articulate all necessary issues to manager both orally and in writing | ||
| Clearly document all client information appropriately | ||
| Appropriately handle all conflict situations with staff and clients alike | ||
| Appropriately difficult situations with clients, i.e, children, pets, rudeness | ||
| Communicate effectively in both group and individual situations | ||
| Demonstrate excellent grammar and strong usage skills | ||
| Education | Rating: | Remarks: |
| Attend all company sponsored training and special events | ||
| Promote amongst peers industry educational events | ||
| Promote to clients events attended by fellow staff | ||
| Read books and materials provided by management | ||
| Confirm attendance of training events with manager in a timely manner | ||
| Be active in seeking education outside of salon to further career | ||
| Share information learned at educational events immediately afterwards | ||
| Technical Skills | Rating: | Remarks: |
| Demonstrate haircutting/designing with precision | ||
| Formulate color to desired color for exact, consistent results | ||
| Demonstrate all misc. skills to perform your job proficiently | ||
| Perform corrective work that is confident, caring to the needs of the client, and economically feasible to the company | ||
| Learn and master new techniques constantly | ||
| Perform all services that are offered within your job description |
Suggestions for improving your technical skills:
Client Retention:
Retail sales as a percentage of services:
Promoting Add-On Services:
Improving Your Position:
Improving Your Contribution to the Salon:
Employee signature / date:
Supervisor signature/date:
Additional areas to be discussed during the interview
- Support and assist other associates in challenges and team development
- External team participation
- Internal team participation
- Dependability
- Sense of responsibility
- Specific accomplishments
- Feedback from customers
- Feedback from co-workers
- Additional needs and comments
- Write out an essay of a tour of the salon and explain various functions occurring in each area
- Explain your job position
- Explain the various steps of your day
- Explain call-in procedures for a sick day, requests for time-off, or schedule changes, and the procedure for vacation requests
Goals:
Set 3 professional goals (2 short term and 1 long term)
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Set 3 personal goals (2 short term and 1 long term)
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