Ordering

Placing Orders

Marlo Beauty Supply is for professional cosmetologists only. Our prices are discounted for the professional trade. We do NOT sell to your clients. A valid cosmetology license number or sales tax identification must be entered at the time of registration, which will be verified by Marlo Beauty Supply. We reserve the right to terminate any transactions if inaccurate information is provided.

There is no minimum order. All orders are processed regardless of size.

You may place orders online, use our online express order form, or call in your order to our customer service center, Monday – Friday 7am – 7pm EST and Saturday 9am – 2pm EST at 800.333.9499.

Payment Methods

To make your life easier, we offer a variety of payment options.
• Visa
• MasterCard
• Discover
• American Express
• C.O.D. *
• Check By Phone **

Orders over $750 require payment with credit card or certified funds.

* C.O.D is for established customers only. There is a $9.00 fee for C.O.D. delivery (checks or money orders only).

** First time check by phone payments will be held 72 business hours to clear.  After the first order with verification, all additional orders paid with check by phone would leave same day as placed.

Any items not in stock at the time your order is processed WILL NOT BE added to your invoice. Please include items not shipped on your next order.

Deals & Promotion Codes
You may enter Deal and Promotional coupons during the check out process on the last page of the order placement process. Multiple coupons may be entered for multiple sales.

Customer Credits
Credits with Marlo Beauty Supply will be applied at the time orders are invoiced. Credits will not appear during the online check out process.  

All credits must be used within 6 months of the issue date.

Track your order
To track your order, simply click on the tracking number in your shipping confirmation e-mail.

Order Status and Change an Order
Before you place your order, you can view the contents and the total amount in your shopping bag.  After your order has been submitted successfully, the order goes thru the following automated steps:

1.  Processed status - your order has been submitted successfully and is in process.
2.  Not Finished status - entering the fulfillment process almost immediately, the order is in our system and on it's way to the warehouse for packaging.
3.  Complete status - your order has been shipped and you will receive an order confirmation email from UPS/Marlo Beauty Supply.

The only time that you can cancel or modify your order is during "Processed" status.  Once your order enters the "Not Finished" process, it has been sent to our warehouse.  Click here for Customer Service contact information or call 1-800-333-9499 to speak with a Marlo Beauty Supply Customer Service Representative regarding your order.

If for some reason your order status reads Failed, please contact a Marlo Customer Service Representative at 1-800-333-9499 as there was an error in processing the order.

Out of stock items
Any items out of stock at the time your order is placed WILL NOT BE added to your invoice. Currently back orders are not processed for future shipment. Please include items not shipped in your next order.